Products are normally
shipped by our choice of shippers.
For those orders whose product weight
and packaging is less than 12 ounces are
normally shipped
using
the United States
Postal Service (USPS) First-Class mail.
All others are shipped using USPS
Flat-Rate Priority 2-3 days (USA), U.P.S.
3-5 days ground shipping,
or
FedEx
Ground 3-5 days.
For Larger orders
that require freight delivery, we use whichever shipper can provide
service to the
shipping location at the
the most reasonable rate and
as soon as
possible usually 3-5 days (USA).
Most products are shipped from our Texas
location. Larger products (40 +>
pounds) are normally
shipped from our
main warehouse in North Carolina.
Shipments to
Puerto Rico (PR), Hawaii, Canada,
Mexico, and overseas require special
handling.
To receive shipping to these areas,
call 210-659-2710 (24/7).
Special requests
for faster or overnight deliveries
(phone sales only)
The charges incurred
for special requests will be billed
separately usually 1-2 days later after
the
shippers' bill is received.
You
will only be billed for the product when
ordered.
The special handling
charges for special requests will be
billed separately and charged to the
same account used with original order.
We will attempt to
provide you a reasonable estimate.
Request for refunds for failure to
perform
proper delivery should be directed to the
shipping company.
We do not guarantee these services that
are beyond our control.
Product Guarantee
Products shipped by
us are 100% guaranteed to be delivered
satisfactory except as described
above
under special requests.
If your
product is damaged beyond use, or lost
in shipping, your product will be
replaced.
Notice of claim should
be sent to us by mail, e-mail, fax or
phone.
Please include your invoice number or if
purchased online the PayPal Transaction
ID number.
Please include your
full name that was used on the order and
the "shipped to" address,
and date.
Most problems can be resolved by a
call to our sales number:
1-210-659-2710 (24/7)
To prevent delays
always provide a phone number and
a contact name at the shipping location.
FedEx and UPS require a contact phone number
or they may not deliver.
Payment confirmation
and tracking information is provided my
email, fax, or by text messaging
if this
contact information is provided to us.
We
will not ask for this information, nor
will we provide any of your personal
information to others.
International,
non-USA shipments
Prices and shipping fees shown
throughout this web site are for USA
sales and deliveries only.
Non-USA
orders should be called, emailed, text
message or call for a quote
to 210-381-0250.
The actual shipping costs will be
calculated for the shipping address you
provide.
Non-USA orders require a
phone number at the address being
shipped to and this phone number
is
provided to your local (your country's)
Customs Office.
An invoice
will be prepared and emailed back to you
for your acceptance or rejection
within
1 USA business day (M-F), except for
U.S.A. holidays.
What we must have to complete an order Invoice to send to you:
Your Name:
Your email address:
Your phone number:
Your shipping address:
List the items you wish to purchase,
including quantity, size, colors, or
blend size and any
additional instructions or questions.
Should we include insurance to cover any lost or damages
during shipping? ... YES / NO.
Most orders are shipped on the same day order
was received, (your country's) Customs
Office may
add 5-15 day processing delay of which we have no
control over.
Thank you for shopping with us, we will always attempt to make you satisfied with our products.
Shipping Policies