Products are normally shipped by our choice of shippers using the fastest and lowest cost available. 

For those orders whose product weight and packaging is less than 12 ounces are normally shipped using the United States Postal Service (USPS) Firs`t-Class mail. 
All others are shipped using USPS Parcel Select Ground 2-3 days (USA), USPS Ground Advantage 2-3 days (USA),
U.P.S. Ground Saver 2-3 days, UPS ground, or FedEx Ground 3-5 days.  
For orders with packages of 35 pounds or less and the delivery is to an address within the county of Bexar, Texas,
those orders will use our "Free Local Delivery", and will receive a full refund of any shipping charges, charged on that order.  

For Larger orders that require freight or heavy load delivery, we use whichever shipper can provide service to the shipping location at the the most reasonable rate,
and delivery as soon as possible, usually 3-5 days (USA only).   
For orders of 110 pounds shipped to Alaska, Hawaii, and Puerto Rico, may require Freight charges.  Call: 210-381-0250 (24/7) for Quote.

Most products are shipped from our Texas location. 
Larger products are normally shipped directly from our main warehouse in New Jersey, for orders of => 40-pounds shipped to Alaska, Hawaii, and Puerto Rico, 
may require additional freight charges, Call: 210-381-0250 (24/7) for Quote.

Shipments to Canada, Mexico, and other overseas locations, require special handling and customs rules. 
To receive shipping to these areas, always first call: 210-381-0250 (24/7). 
Failure to call will automatically cancel the order and force a full refund of any monies you had sent.

Special requests for faster or overnight deliveries (phone sales only)
Faster orders, and overnight deliveries must be made directly to our sales number 210-381-0250 (24/7) for an estimate.

The charges incurred for special requests will be billed separately usually 1-2 days later after the shippers' bill is received. 
You will only be billed for the product when order is being shipped. 

The special handling charges for special requests will be billed separately and charged to the same account used with original order.
We will attempt to provide you a reasonable estimate.    Request for refunds for failure to perform proper delivery should be directed to the shipping company. 
We do not guarantee these services that are beyond our control.

Product Guarantee
Products shipped by us are 100% guaranteed to be delivered satisfactory except as described above under special requests, or shipped to non-USA addresses. 

If your product is damaged beyond use, or lost in shipping, your product will be replaced.  Notice of claim should be sent to us by mail, e-mail, fax or phone. 
Please include your invoice number or if purchased online the PayPal Transaction ID number. 
Please include your full name that was used on the order and the "shipped to" address, and date. 
Most problems can be resolved by a call to our sales number: 1-210-381-0250 (24/7)
To prevent delays always provide a phone number and a contact name at the shipping location. 
United States Postal Service, FedEx and UPS may require a contact phone number or they may not deliver.

Payment confirmation and tracking information is provided my email, fax, or by text messaging,
if this contact information is provided to us.   We will not ask for this information, nor will we provide any of your personal information to others.

International, non-USA shipments
Prices and shipping fees shown throughout this web site are for USA sales and deliveries only. 
Non-USA orders should be called, emailed, text message or call for a quote to 210-381-0250 (24/7). 
The actual shipping costs will be calculated for the shipping address you provide. 
Non-USA orders require a phone number at the address being shipped to and your phone number may upon request, be provided to your local (your country's and/or USA's) Customs Office, police agencies, or the current shipping agents handling your order. 
An invoice will be prepared and emailed back to you for your acceptance or rejection within 1 USA business day (M-F), except for U.S.A. holidays.
What we must have (required) to complete an order Invoice, which we will send to you for acceptance and payment instructions:
    Name:

    Your email address:

    Your phone number:

    Your full shipping address:

    Should we include insurance, to cover any lost or damages during shipping? ... YES / NO.

    List the items you wish to purchase, including quantity, size, colors, or blend size and any additional instructions or questions.

Most orders are shipped on the same day the order is received, (your country's) Customs Office may add 1-10 day processing delay of which we have no control over.

Thank you for shopping with us, we will always attempt to make you satisfied with our products.

 There are close to 2 million metric tons of super absorbent polymers made annually in the world.
Most of this volume is used in the personal care markets and in finished goods such as disposable baby diapers, feminine care and adult incontinence products.
Only a very small portion of this total volume is used in the specialized markets that `WaterGel Crystals' (WGc) serves.

     Shipping Information  &   Shipping Policies